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Customer Support Representative

Manila, Philippines Operations Part-time On-site

Provide shipment updates, handle customer inquiries, and coordinate escalations with operations teams.

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Role Overview

We’re hiring a Customer Support Representative to help clients stay informed and confident throughout the shipping process. You will respond to inquiries, provide tracking updates, and coordinate with internal teams to resolve issues.

You will document conversations, follow up on pending concerns, and ensure requests are handled with professionalism and care.

This role is best for strong communicators who enjoy helping people and can stay calm under pressure.

Key Responsibilities

  • Respond to customer inquiries via email, phone, and chat, providing clear and timely shipment updates.
  • Track shipments and proactively communicate status changes, delays, and next steps.
  • Coordinate escalations with operations, carriers, and partner teams to resolve issues quickly.
  • Document interactions accurately in the CRM and maintain complete case notes for follow-up.
  • Support service recovery by setting expectations, confirming resolutions, and closing cases professionally.

Qualifications

  • Customer support or operations experience; logistics, freight, or supply chain exposure is an advantage.
  • Strong written and verbal English communication skills with a customer-first mindset.
  • Comfortable using CRM and ticketing tools; able to manage multiple cases at once.
  • Detail-oriented with strong problem-solving skills and sound judgment under pressure.
  • Willing to work on-site in Manila and follow a part-time shift schedule.

Ready to Join?

Submit your application. We review candidates on a rolling basis and may close the role at any time.

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Job ID: c6b4e1a2-9d3f-4a6a-8b1c-2e9d4f6a1b7c

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